Help center
Mountemart always puts our customers as the priority. Customer satisfaction and their feedback drive us to provide more quality service.
If there is any enquiry or any problem regarding some products, delivery, other services or anything related to us, please let us know.
Browse help topics
- Track your orderCheck the status of your orders.
- Shipping & deliveryHow shipping works, costs and delivery times.
- Payment methodsHow to pay for your order.
- Returns & exchangesWhat you can return, time limits and conditions.
- RefundsRefund methods and how long they take.
- Contact usCall, WhatsApp or email our team.
- Terms & conditionsThe rules for using Mountemart.
- Privacy policyHow we collect and protect your data.
Frequently asked questions
Pick a topic or search above to find an answer.
Orders & payment
How can I place an order?
You can place an order through our website at mountemart.com, our mobile app, or by calling us at +977 9802347701.
How can I pay for my order?
Pay in cash when your order arrives. Nothing is charged online when you place the order.
Payment methodsCan I change my shipping address after the order is placed?
Sadly mountemart does not accept a change of shipping address after the order is placed. However, you can cancel your order while it is in the “Processing” status and place a new order if your shipping address is inputted mistakenly. But you can put your shipping details before the ordering process to avoid mistake.
Shipping information
Shipping & delivery
What is your delivery timeframe?
Our delivery times vary based on your location. Most orders are delivered within 2-5 business days in Kathmandu and surrounding areas.
Shipping informationHow does the shipping process work?
After the order is placed and confirmed, your order is packed very carefully and it is handed over to our delivery partner. They’ll reach you within three days’ time by using the location and contact information provided by you.
Shipping informationHow much will the shipping cost?
The standard shipping price differs from the shipping address provided by you. The minimum shipping cost inside ring road is Rs. 60 and outside ring road is Rs. 80. Although this price is just average and the shipping cost might defer from the shipping address.
Shipping informationHow long does it take to ship a product?
The standard delivery time is 3 days, but this time might defer if your shipping address is not reachable within 3 days due to certain unpredictable crises or problems. But you’ll be continuously updated about the shipping process.
Shipping information
Returns & refunds
What is your return policy?
We offer hassle-free returns within 7 days of purchase. For more details, please visit our Return Policy page.
Return & exchange policyWhat should I do if my order arrives damaged, expired, incomplete or different?
Let us know within 12 hours of receiving your order so we can help with a return or exchange.
Return & exchange policyWhen will I get my refund?
The refund process shall be initiated by us in 3-4 days after receiving the return claim.
Refund methods and times
About Mountemart
Is Mount Mart the same as Mountemart?
Yes, Mount Mart, Mount e-Mart, Mt Mart, and Mountmart are commonly used alternative spellings and abbreviations of Mountemart Nepal. They all refer to the same online shopping platform.
What products does Mountemart sell?
Mountemart offers a wide range of products including baby products, electronics, groceries, home essentials, beauty, fashion, sports equipment, and more across Nepal.
Browse all categories
Still need help?
Our customer care team is here 24/7 for questions about orders, delivery, payments and returns.
© All the Rights in relation to these text reserves to MountEmart.